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Fibre FAQs

Can I use my current DSL router for Fibre?

Probably not, as Fibre works very differently to DSL. But you may, in some cases, be able to use your existing Wi‑Fi enabled router to spread your Fibre connection via Wi‑Fi. This will depend on which router you have and how the provider installs your Fibre.

Can I use your Fibre Packages for my business?

Unfortunately not. All Q-Net Fibre Packages are for residential sign-ups only. Businesses cannot sign up at this moment.

Do I need a telephone line to use Fibre?

No! Fibre connects via optical cables that carry data via light, which are completely separate from the Telkom copper wire network.

Fibre cancellation policy:

Any cancellations must be done via email to and must be done before the 15th of the month in order to avoid being billed for the following month, or a 30-day notice period will need to be adhered to and your cancellation will only take effect at the end of the following month.

How long will it take to get connected?

There are a number of factors that can affect the timeframe of your Fibre installation. There is Fibre infrastructure and the area is live

The installation should be within the timeframe set by the Fibre provider.

The area is live, but the complex or building is not live?

This depends on a few factors such as whether or not the body corporate has given the Fibre provider permission to install or if they have chosen a Fibre provider. In these cases there is unfortunately no reliable ETA. We will be in touch with you as soon as there is feedback. The area is not live, with no infrastructure in place

These areas usually need a lot of work done. Only once infrastructure is completed in your area will the installs begin. This process is out of Q-NetÃƒÂ¢Ã¢â€šÂ¬Ã¢â€˛Â¢s control and there is no reliable ETA that we can follow. As soon as the status changes we will let you know.

In the case of all of these situations, every Fibre provider will call the you prior to the installation to arrange a suitable time and date.

Contact Q-Net

If you have any questions or need additional information, please contact Q-Net:

Tel or Whatsapp:
079 194 8747
061 480 7234